User Story

Customers sells Fiber internet connections to businesses. Together with internet connection they offer free Voice, limited by number of external calls.
Similarly to the traditional PBXes, calls between accounts should be unlimited.

Big business customers have multiple sites, representing different offices. Offices are configured as sites. Call limits are configured on Site level.

Use Cases

Use case #1: Customer with 1 office

Roles: Administrator, User

Preconditions: Administrator configured Max Number of Simultaneous Calls = 2 for the customer

Use scenario #1.1 Configuration on customer level

Scenario:

• Admin configures the system to "refrain from counting calls within centrex" on customer level

• The system accepts the change
  
  

• User Sally (ext 222) calls user Mark (ext 333)

• The system treats the call as "within Centrex"
  

• Colleagues of Sally and Mark can make up to 2 external calls

Use case #2: Customer with 2 sites

Roles: Administrator, User

Preconditions: Administrator configured for Site A
 - Max Number of Simultaneous Calls = 2
 - Refrain from counting calls within centrex = Y
Administrator configured for Site B
 - Max Number of Simultaneous Calls = 3
 - Refrain from counting calls within centrex = Y

Use scenario #2.1 Calls between accounts of the same site do not influence limits

Scenario:

• User Sally from Site A (ext 222) calls user Mark from Site A (ext 333)

• The system treats the call as "within Centrex"

• The system does not count this call while enforcing "Max Number of Simultaneous Calls"

• Colleagues from Site A can make up to 2 external calls
  
  

• User Sally from Site A (ext 222) calls user Jordan from Site B (ext 444)

• The system does not count this call while enforcing "Max Number of Simultaneous Calls", because the call is made within Centrex (within the same customer)
  

• Colleagues from Site A can make up to 2 external calls