Hunt Group Overflow Action

Today, hunt groups disconnect the caller when every member in the group has been tried and no one answered. This causes lost calls, missed sales opportunities, and poor caller experience.
Businesses currently work around this by creating a dummy extension, configuring unconditional forwarding or voicemail on it, and adding it as the last hunt group member. This workaround is harder to manage, may consume a license slot, hides the overflow logic outside the hunt group configuration, and does not provide a simple way to play an announcement before the final action.

• Business administrators who configure hunt groups in the customer self-care portal.
• Indirect beneficiaries are end callers, business owners or sales managers, support/helpdesk managers.

• Allows CSPs to offer a native and easier-to-manage hunt group overflow feature in Cloud PBX deployments.
• Reduces administration overhead by removing the need for dummy extensions.
• Improves customer experience because callers reach a meaningful destination or voicemail instead of being silently disconnected.
• Helps recover missed calls and potential revenue opportunities.
• Improves feature competitiveness versus other UC / PBX platforms that support hunt group or ring group overflow destinations.