Introduction
Purpose and scope
Collaborators
Business Department
Development Department
Testing and Support Departments
Definitions, acronyms and abbreviation
References
Overview
In some regions people which run callshop services are not necessarily the most computer savvy ones so the fact that the system generates pretty long Authorization ID by default may pose difficulties for unqualified personnel.
Specifications
Create "Business requirements" Create "Software requirements" Create "Design requirements" Create test plan
Feature integration guide
It is auxiliary maintenance description which carries information about how to deploy and configure developed solution, its limitation and usage particularities. This chapter should be prepared as separate document.