- Created by Lina Stelmakh, last modified by Oleksandr Zaluhovskyi on 2026-02-23
| Ticket Number | PMD-3123 (FR-581) |
|---|---|
| Project Goal | Pass location information in a SIP header of 911 calls routed to Bandwidth |
| Why this project exists ? | Currently, PortaSwitch is not integrated with Bandwidth for emergency calls |
| Who are the users / whom we bring value ? | VoIP service providers |
| What are the benefits for CSP/ PortaSwitch owner? | CSPs will be able to:
The CSP's customers will be able to:
|
| Target Release | MR129 |
| Area | PortaSIP, PortaAdmin |
Specifications
- Desk research "Implications of NG112/NG911 for VoIP providers"
- Use Cases - Emergency calls via Bandwidth (API v1)
- Use Cases - Emergency calls via Bandwidth for API v2
References
- https://www.swisscom.ch/en/business/enterprise/offer/alarming-solutions-ealarm-emergency/sos-database.html
- NG112_ReferenceTestCases_Switzerland_en.pdf
- https://www.911.gov/assets/September-2022-State-of-911-Webinar---PowerPoint-final.pdf
- https://www.intrado.com/news-releases/intrado-life-safety-launches-e911-solution-microsoft-teams
- https://explore.zoom.us/en/e911/
- https://support.ringcentral.com/au/en/app/phone/mobile/activating-phone-features-ringcentral-mobile-app.html#:~:text=Tap%20RingCentral%20Phone%20app%20or,or%20personal%20emergency%20response%20location
- https://eena.org/knowledge-hub/documents/caller-location-in-ng112/
- https://www.rfc-editor.org/rfc/rfc5491#page-4
- https://learn.microsoft.com/en-us/microsoftteams/what-are-emergency-locations-addresses-and-call-routing#emergency-address
- https://www.rfc-editor.org/rfc/rfc5491#page-7
- https://support.bandwidth.com/hc/en-us/articles/360006080074-E911-Dynamic-Location-Routing-integration-and-testing-guide
Definitions, acronyms and abbreviation
| Abbreviation | Description |
|---|---|
| CSP | Communication Service Provider |
| PSAP | Public safety answering points. It is a facility that is responsible for answering emergency calls and dispatching emergency services in a particular geographic area. PSAPs are typically staffed by trained personnel who are responsible for handling emergency calls from the public and coordinating the dispatch of emergency services such as police, fire, and medical personnel. |
| NANPA | North American Numbering Plan Administrator |
| PIDF-LO | Presence Information Data Format Location Object |
| NG112 | Next Generation 112 (NG112) is an initiative in Europe that aims to improve emergency communication service. NG112 integrates voice, video, text, and location data to enhance emergency response and enable citizens to communicate with emergency services through various means. NG112 builds upon the existing emergency number in Europe, which is 112. |
| NG911 | Next Generation 911 (NG911) is an initiative in the United States that aims to upgrade the existing emergency response systems to a digital, IP-based infrastructure. NG911 focuses on enhancing the capabilities of emergency communication centers (PSAPs) by enabling the transmission of multimedia information, such as text messages, photos, and videos, alongside traditional voice calls. NG911 builds upon the existing emergency number in the United States and Canada, which is 911. |
| DLR | Dynamic Location Routing |
| UCaaS | Unified Communications as a Service |
Business Requirements
Implementation
Testing