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| Project Goal | Allow configuring different call forwarding numbers for specific conditions (busy, no answer, unreachable, always) |
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| Why this project exists ? | For the past few years, we have received several requests for conditional forwarding from existing and potential customers. Implementing this will not only enhance user control and satisfaction but also strengthen our competitive position by offering a widely required and highly utilized functionality. |
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| Who are the users / whom we bring value ? | End Users: - Enhanced control and customization: Users gain granular control over their incoming calls, allowing them to define specific destinations based on their availability.
- Improved responsiveness and professionalism: By directing calls intelligently, users can significantly reduce missed calls and ensure clients/callers always reach someone or a relevant destination.
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| What are the benefits for CSP/ PortaSwitch owner? | - Allow convenient migrations from other systems, where this feature exists
- Increased customer satisfaction and retention: Offering advanced, highly customizable features like conditional forwarding makes the Cloud PBX service more valuable and sticky for business customers.
- Competitive differentiation and market appeal: This enhancement positions PortaSwitch as a more sophisticated and modern solution compared to competitors with less flexible options.
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Target Release
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| Area | PortaBilling, PortaSIP |
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